COMPLAINTS
Dear Sir or Madam,
due to changes in the principles of conducting complaint procedures in transport and the introduction of the possibility of lodging a complaint in electronic form, we hereby give the following complaint form at your disposal.
At the same time, we would like to remind you that the rules of complaints introduced by the Regulation of the Minister of Infrastructure and Construction and Minister of Marine Economy and Inland Navigation of 13th December 2017, amending the Regulation on determining the status of shipments and the complaint procedure, reserve us – as the carrier – the right to request you to provide us with original documents or certified copies within 14 days following the receipt of the complaint.
The regulation requires from us to provide you with a response within 30 days. However, in case of the need of either certified or original documents, response is due within 30 days from their completion. We shall consider complaints up to one year from the date of the event.
due to changes in the principles of conducting complaint procedures in transport and the introduction of the possibility of lodging a complaint in electronic form, we hereby give the following complaint form at your disposal.
At the same time, we would like to remind you that the rules of complaints introduced by the Regulation of the Minister of Infrastructure and Construction and Minister of Marine Economy and Inland Navigation of 13th December 2017, amending the Regulation on determining the status of shipments and the complaint procedure, reserve us – as the carrier – the right to request you to provide us with original documents or certified copies within 14 days following the receipt of the complaint.
The regulation requires from us to provide you with a response within 30 days. However, in case of the need of either certified or original documents, response is due within 30 days from their completion. We shall consider complaints up to one year from the date of the event.
Best regards,
Kowalczyk
Transport i Spedycja
- Logistics management
- Customer relationship in central Europe
Tel. 0048 672 5000 93
Fax 0048 672 5000 94
E-mail: wojtek@kowalczyk-transport.eu
Gsm 0048 601 778 972
Contact in
- Logistics management
- Customer relationship in central Europe
- Euro palette change monitoring for customer
Tel. 0048 672 5000 93
Fax 0048 672 5000 94
E-mail: krystian@kowalczyk-transport.eu
Gsm 0048 601 778 972
Contact in
- Logistics management
- Customer relationship in Western Europe
Tel. 0048 672 5000 93
Fax 0048 672 5000 94
E-mail: damian@kowalczyk-transport.eu
Gsm 0048 665 088 988
Contact in
- Invoicing and personel
Tel. 0048 67 258 65 22
Fax 0048 67 258 65 22
E-mail: info@loco-sped.eu
Contact in
